Refund Policy

If you are not satisfied with AttackCompass after your first paid purchase, you may request a full refund within 30 calendar days of the initial purchase date, calculated in UTC.

No proof of product use or justification is required for qualifying first purchases within that window. This applies to the first Founding Operator monthly or annual payment on your account.

Send your refund request to [email protected] within 30 calendar days of your initial purchase (UTC). Include the email address on your AttackCompass account and, if available, your invoice or order reference.

Do not open a chargeback or payment dispute instead of contacting support. Chargebacks are handled separately as disputes and are outside this refund guarantee.

We aim to approve qualifying in-window requests within two business days.

Approved refunds are processed through Stripe, which returns funds to your original payment method. Timing after approval depends on your payment method and typically takes 5–10 business days.

A full refund of the amount charged for your first paid AttackCompass subscription purchase, when requested within the 30-day UTC window by email as described above.

Trial periods that end without a paid conversion are not charged and do not require a refund.

Renewals after the first billing period are not covered by the unconditional first-purchase guarantee. Those requests are handled under support discretion and applicable processor rules.

Partial refunds are not part of the standard guarantee unless AttackCompass and the payment processor approve an exception.

Chargebacks and payment disputes are not a substitute for this refund process and may affect account access while the dispute is open.

You can cancel a subscription anytime through the Stripe customer portal. If you need the portal link or help canceling, email [email protected]. Cancellation stops future charges; access continues through the end of the current paid period unless processor or dispute rules require otherwise.

Canceling does not automatically refund the current period. If you want a refund of a qualifying first purchase, email [email protected] within the 30-day window in addition to canceling if you no longer want the subscription to renew.

For refund requests and billing questions: [email protected]. For sales: [email protected].